Refund & Cancellation Policy

1. Cancelling your subscription

You can cancel your Pro or Premium plan at any time through the Lemon Squeezy customer portal (the link is included in your subscription confirmation and receipt emails), or by emailing us at the address below and we'll process it for you. Cancellation takes effect at the end of your current billing period — you keep your plan's credits and features until then, with no further charges after.

2. Refunds

Subscription charges are non-refundable once a billing period has started, including for unused credits. This reflects that AI generation costs are incurred as soon as credits are granted.

If you believe you were charged in error — for example, a duplicate charge or a billing bug on our end — contact us within 14 days and we'll review and refund where appropriate.

3. Downgrades

If you downgrade from Premium to Pro, or to Free, the change takes effect at the start of your next billing cycle. You keep your current plan's credits until then.

4. Questions or disputes

For billing questions or disputes, please email us before opening a chargeback with your bank — we're able to resolve most issues directly and faster that way. Contact us at support@mintsite.app.